FAQs
Frequently Asked Questions
What Qualifications and Expertise Does Your Staff Have?
Our staff is highly experienced and skilled, consisting of social worker , disability care workers, and domestic care support personnel. We provide comprehensive support for daily living activities and offer the following services:
- Assistance with driving and transportation, all staff hold valid Australian driving licenses.
- First aid and CPR assistance.
- COVID-19 vaccination support.
- Communication skills improvement.
- Flexible, 24/7 care availability.
Can You Accommodate Staff Who Speak Languages Other Than English?
The members of our staff are mostly English speakers from a mixture of cultures. While we make every effort to accommodate language preferences, we cannot guarantee the availability of staff fluent in languages other than English.
How Can I Contact You?
Through the following means, you can get in contact with us:
- Phone: 000 000 0000
- Email: spotlightcareservices@gmail.
com - Address: Spotlight Care Support Services Pty Ltd, Melbourne, Victoria 3000
Feel free to contact us via phone, text, or email, or visit our office at the provided address.
What Are the Service Costs?
The service costs are determined by the specific services provided and are calculated based on the NDIS cost structure. Pricing details will be discussed and agreed upon in advance.
Are Travel Fees Included in the Service Charges?
Yes, the cost of our services covers all expenses, excluding those within inner Melbourne.
Are We Meeting Our Performance Targets?
As a new service, we are diligently working towards achieving our performance targets. We value our clients’ reviews, ratings, and feedback as they help us improve and ensure we meet and exceed expectations on our journey to success.